• Delivery Information

    We currently offer delivery to any destination worldwide. Postage costs vary depending on final shipping destination. Please see below for more information:

    United Kingdom

    Standard 2-5 Working Day Delivery = £3.25*
    With the exception of Black LED Limited Edition at 5-10 Working Day Delivery
    Express Next Working Day Signed Delivery = £5.99

    Rest of World

    Worldwide 3-10 Day Delivery = £9.99
    We endeavour to ship orders as quickly as possible once they are processed. In most cases this will be within 24 hours of receiving the order. However, delivery times should be treated as a guide as, once in transit, we are not responsible for the handling and any delays incurred by the respective courier companies.

    *Please note that some items may have a small delivery surcharge applied due to delivery restrictions and stipulations. Any such items will have any surcharge included in the stated delivery price before you make your purchase, so what you see is what you pay – no nasty surprises!

    If you have any questions about delivery, or issues with your order, please email us at sales@designermask.co.uk

  • Sizing Information

    Adults

    Small = Width 32.5cm / Height 12.4cm
    Medium = Width 33cm / Height 13.2cm
    Large = Width 35cm / Height 13.5cm

    Kids

    One size = Width 29cm / Height 11cm

  • Safety Information

    All of our masks can be used to help reduce the transmission of germs and bacteria from person-to-person via coughs, sneezes and water droplets. In test our masks reduced the transmission of the bacterium Staphylococcus aureus and Klebsiella pneumoniae by up to 99.8%. However, our masks are not recommended for use in the medical profession.

    You can see how our masks performed in scientific testing by viewing the Test Report here.

    Disclaimer: Our products are not intended to prevent, cure, or treat, any health condition, nor should they be considered a substitute for a surgical face mask. In association with these products, Designer Masks makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third-party rights.

  • Refunds and Returns

    We will accept returns of unwanted items within the mandatory 7-day cooling off period from the date of delivery, provided the items are unopened, undamaged, and in a saleable condition. In accordance with health and hygiene standards, returned items must be unworn as we cannot accept items that have been used in any way as it poses a potential risk to the safy of our staff or customers.

    You will be responsible for the delivery cost of any unwanted item(s) that you are returning, unless otherwise agreed with us. We will only refund the cost of return postage in the event that the item(s) are faulty or damaged on delivery.

    It is recommended that you return items via a 'signed-for' method of delivery and take out the appropriate level of insurance. We cannot be responsible for any items that go missing in the post when being returned.

Not found the answer you were looking for? Email us at sales@designermask.co.uk and we’ll try to solve your query as quickly as possible.